Experience and Skills:
The individual must possess the following knowledge, skills and
abilities and be able to explain and demonstrate that he or she can
perform the essential functions of the job, with or without
*Ability to understand and follow written and/or verbally in English.
*Ability to effectively communicate verbally in English.
*Ability to effectively deal with internal and external
customers, some of whom will require high levels of patience, tact
and diplomacy to defuse anger and collect accurate information.
*Ability to read English language sufficient to ascertain
information from luggage tags and claim checks to write numbers and
names on claim checks and rooming lists.
*Ability to grasp, lift and/or carry or otherwise move packages,
boxes and luggage up to 75 lbs. continuously throughout shift.
*Ability to stand, walk and/or sit and continuously perform
essential job functions.
*Sufficient manual dexterity in
hands to be able to load and unload luggage.
*Ability to perform tasks requiring bending, stooping, kneeling,
and walking significant distances on property.
Exerting up to 10 pounds of force occasionally (occasionally:
activity or condition exists up to 1/3 of the time),
and/or a negligible amount of force frequently (Frequently:
activity or condition exists from 1/3 to 2/3 of the time),
to lift, carry, push, or pull, or otherwise move objects,
including the human body.
Sedentary work involves sitting most of the time, but
may involve walking or standing for brief periods of time.
Jobs are sedentary if walking and standing are required
only occasionally and all other sedentary criteria are met.
*Regular attendance in conformance with the standards, which may
be established from time to time, is essential to the successful
performance of this position.
*Associates with irregular attendance will be subject to
disciplinary action, up to and including termination of employment.
*Due to the cyclical nature of the hospitality industry,
associates may be required to work varying schedules to reflect the
business needs of the hotel.
*Upon employment, all associates are required to fully comply
with rules and regulations for the safe and efficient operation of
hotel facilities. Associates who violate Hotel rules and regulations
will be subject to disciplinary action, up to and including
termination of employment.
*All employees must maintain a neat, clean and well-groomed
appearance (specific standards available).
*Additional language ability preferred.