Guest Service Representative Chicago 11.5.19

    • Job Tracking ID: 512688-710258
    • Job Location: Chicago, IL
    • Job Level: Entry Level (less than 2 years)
    • Level of Education: High School/GED
    • Job Type: Part-Time/Regular
    • Date Updated: November 12, 2019
    • Years of Experience: Less Than 1 Year
    • Starting Date: ASAP
    • Hotel: Holiday Inn Chicago Downtown
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Job Description:

The Holiday Inn Chicago Downtown is seeking a Guest Service Representative to greet and register guests, provides prompt and courteous service, and closes out guest accounts upon completion of stay to meet high standards of quality.

The ideal candidate must be able to perform the following functions:

  • Greet customers immediately with a friendly and sincere welcome.
  • Complete the registration process by inputting and retrieving information from a computer system, confirming pertinent information including number of guests and room rate. Promote marketing programs. Make appropriate selection of rooms based on guest needs.
  • Verify and imprint credit cards for authorization using electronic acceptance methods. Handle cash, make change and balance an assigned house bank. Accept and record vouchers, travelers&rsquo: checks, and other forms of payment.
  • Promptly answer the telephone using positive and clear English communication. Input messages into the computer. Retrieve messages and communicate the content to the guest. Retrieve mail, small packages and facsimiles for customers as requested.
  • Close guest accounts at time of check out and ascertain satisfaction.
  • Field guest complaints, conducting through research to develop the most effective solutions and resolve complications such as location changes or credit issues. Listen and extend assistance in order to resolve problems such as price conflicts.





Experience and Skills:


The individual must possess the following knowledge, skills and abilities and be able to explain and demonstrate that he or she can perform the essential functions of the job, with or without reasonable accommodation.

* Ability to effectively deal with internal and external customers, some of whom will require high levels of patience, tact and diplomacy to defuse anger, collect accurate information and help resolve conflicts.

* Ability to stand and move throughout the front office and continuously perform essential job functions.

* Ability to read, listen and communicate effectively in English, both verbally and in writing.

* Ability to access and accurately input information using a moderately complex computer system.

* Hearing and visual ability to observe and detect signs of emergency situations.


Any combination of education and experience equivalent to graduation from high school or any other combination of education, training or experience that provides the required knowledge, skills, and abilities.

No prior experience required. Prior hospitality experience preferred.



  • Dental Insurance
  • Vision Insurance
  • 401K
  • Complementary meal
  • Incentives