Night Audit / Guest Service Agent - Embassy Suites Livonia

    • Job Tracking ID: 512688-709694
    • Job Location: Livonia, MI
    • Job Level: Any
    • Level of Education: Any
    • Job Type: Full-Time/Regular
    • Date Updated: October 31, 2019
    • Years of Experience: Up to 2 Years
    • Starting Date: ASAP
    • Hotel: Embassy Suites Livonia
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Job Description:

 

We are in need of a hospitality professional to join our team as a night auditor. This is a full time position and starts at 13.00 per hour along with a great benefit package. If you are interested in joining a great company with lots of opportunities for a dedicated individual, please complete an application below. Some job duties include.

  • Prepare daily Restaurant Revenue Report data by auditing Micros tapes/journals to breakdown revenue, covers, waiters’ fees, tips paid out and settlements by type and cashier.

  • Run audit reports/journals from the mainframe, the Micros computer, and the system for automated credit cards.

  • Make corrections and adjustments and handle all computer problems that might occur throughout their shift.

  • Input onto the PC revenue/expenses/allowance to generate the daily reports such as the Guest Ledger Summary and the Daily Restaurant Summary.

  • Balance all revenue and settlement accounts nightly, maintain files and reset the system for next day operations

  • Ensure all reports and back-up vouchers are complete and files properly.
  • Ensure all necessary copies of documents/back-up and reports of daily work are distributed to the proper person (i.e. A/R, A/P, and Payroll).
  • Review and correct discrepancies in the Front Desk System.
  • Coordinate with the front desk and restaurants/bars closing to facilitate a smooth operation of file maintenance and reset of system totals for next day operations.
  • Perform other related duties as assigned.

 

Experience and Skills:

1 year experience at the front desk at a full service hotel.

  • Knowledge of accounting operations to include all aspects such as accounts receivable, accounts payable, etc.

  • Basic mathematical skills and ability to operate a 10-key by touch.
  • Ability to effectively deal with guest and employee concerns in a friendly and positive manner. This involves listening to the nature of concern, demonstrating empathy with the customer and providing positive and proactive solutions.
  • Ability to access and accurately input information using a moderately complex computer.

Ability to read, write and speak English sufficient to understand and communicate with employees and guests.

Benefits

 

 

Full Benefit package including availability of Medical, Dental, Life, 401k, paid holidays, vacations and personal time