Front Office Manager HI Marlborough

    • Job Tracking ID: 512688-709179
    • Job Location: Marlborough, MA
    • Job Level: Management
    • Level of Education: BA/BS
    • Job Type: Full-Time/Regular
    • Date Updated: October 29, 2019
    • Years of Experience: 2 - 5 Years
    • Starting Date: November 19, 2019
    • Hotel: Front Office Manager - Boston - Marlborough
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Job Description:

The Holiday Inn and Suites Boston - Marlborough is currently seeking a professional Front Office Manager to direct the front office operations and guest services staff at our full service, premium branded hotel. We seek an aggressive, energetic individual to oversee the selection, leadership and direction of our front office team.

Reporting to the General Manager, the Front Office Manager will be accountable for front office operations to ensure profitability, cost controls and quality standards.

The position's essential functions include managing front office personnel to include staffing, training, disciplining, scheduling and monitoring performance; managing systems to include reservations, front office systems, supplies, inventories, forecasting, and budgeting: compilation and preparation of financial reports including rate and availability data: regular communication with staff and guests: and implement and monitor brand marketing programs.

Experience and Skills:

The ideal candidate will possess considerable knowledge of computerized property management systems for registration, reservations and back-up: at least three years of previous hospitality experience including supervisory experience; familiarity with front office operations: excellent interpersonal skills: effective communication skills, both orally and in writing: above average mathematical comprehension skills to understand and interpret numbers as they apply to hotel operations: good organizational skills: and ability to develop staff.

We are an equal opportunity employer.


401k Plan, Life Insurance, Medical Insurance - Blue Cross/Blue Shield - PPO – with co-pay - 4 Plans, Dental Insurance - Guardian  – 2 Plans - PPO – Plans – (100% employee funded), Flexible Spending Accounts - Medical and Dependent, FSA Store, Vision Insurance, Paid sick MA and Vacation, Associate Discount Program