Part-time AM/PM Houseperson/Driver - El Paso, TX

    • Job Tracking ID: 512688-707347
    • Job Location: El Paso, TX
    • Job Level: Any
    • Level of Education: Any
    • Job Type: Part-Time/Regular
    • Date Updated: October 15, 2019
    • Years of Experience: Any
    • Starting Date: ASAP
    • Hotel: Embassy Suites by Hilton - El Paso, TX
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Job Description:

Who this job will appeal to:

At Embassy Suites El Paso, TX we look for people who excel in their role, and are committed to delivering excellent experiences for guests, so guests get more out of their stay. People who create confidence, encourage success and make it happen!

POSITION PURPOSE:

Assure cleanliness of guest floor corridors, foyers, stairwells, and public vending areas, and assists room attendants in order to maintain high standards of quality.

ESSENTIAL FUNCTIONS:

  • Stock linen closets with amenities and supplies for room attendants; may include taking supplies directly to room attendants.
  • Empty room attendant carts of soiled linen and trash.
  • Clean and remove spots from corridor walls and doors. Polish and clean mirrors, room numbers on guest room doors, and elevator doors.
  • Vacuum, sweep, and/or mop hallways, stairwells, vending areas, and foyers.
  • Flip mattresses and move furniture as assigned by supervisor.
  • Escort arriving and departing guests in a friendly, courteous manner to and from their accommodations, transporting their luggage.
  • Acquaint each guest with room and features.  
  • Comprehend and abide by all traffic regulations while transporting customers to and from the airport terminal or another designated site.
  • Drives guests to and from the airport, restaurants, malls within a 3 mile radius
  • Maintains cleanliness of the shuttle
  • Providing engaging, gracious service to our guests. 

SUPPORTIVE FUNCTIONS:

In addition to performance of the essential functions, this position may be required to perform a combination of the following supportive functions, with the percentage of time performing each function to be solely determined by the supervisor based upon the particular requirements of the hotel.

  • Assist room attendants with removal of trash and linen from guest rooms during high occupancy turnover.
  • Assist carpet cleaner with relocation of furniture.
  • Respond to guest questions. Provide guest assistance, directions, and information as requested.
  • Provide instruction and/or guidance for guest and employee safety in fire or other emergency situations.
  • Comprehend and abide by all traffic regulations while transporting customers to and   from the airport terminal or other designated site.
  • Remain calm and alert especially during emergencies or heavy hotel activity and handle complications from driving in the local community.
  • Listen, understand and respond immediately to customer and employee inquiries and requests for assistance. Greet customers with a friendly and sincere welcome.
  • Lift luggage, packages and boxes from cars, buses, vans and carts, placing items on the ground, onto baggage carts, conveyors or other vehicles.
  • Clearly communicate the features, and services of the hotel facilities.
  • Maintain an alert and attentive demeanor. Maintain cleanliness of the hotel vehicle by cleaning and washing it when appropriate.
  • Take vehicle for periodic servicing and fueling as required.
  • Good driving record
  • Other duties as assigned such as assisting as Door Person or Bell Captain when necessary.
  • Other duties as assigned such as assisting room attendants or A.M. lobby attendants when requested.

Experience and Skills:

SPECIFIC JOB KNOWLEDGE, SKILL AND ABILITY

The individual must possess the following knowledge, skills and abilities and be able to explain and demonstrate that he or she can perform the essential functions of the job, with or without reasonable accommodation.

  • Knowledge of stain removal and chemical cleaning agents, and operation of different types of equipment.
  • Ability to lift, bend, stoop, walk, push or pull heavy equipment, and stand for extended periods of time. Lifting may include equipment or furniture weighing up to 100 lbs.
  • Ability to comprehend and follow instructions.
  • Ability to learn and apply hazardous chemical training standards during new hire introductory period.
  • Basic ability to comprehend the English language sufficient to understand and communicate information for reasons such as safety and security; for example product safety labels and emergency instructions.
  • Ability to communicate effectively in English, both verbally and in writing sufficient to ascertain and document appropriate pick up and drop off points, etc.
  • Ability to effectively deal with internal and external customers, some of whom will require high levels of patience, tact and diplomacy to defuse anger.
  • Ability to read English language to ascertain information from luggage tags, claim checks and to identify specific airline/customer pickup and drop off points and street signs.
  • Ability to grasp, lift and/or carry or otherwise move packages, boxes and luggage weighing up to 75 lbs.
  • Ability to stand, walk and/or sit and continuously perform essential job functions.
  • Sufficient manual dexterity in one hand to be able to load and unload luggage.
  • Perform tasks requiring bending, stooping, kneeling, climbing stairs and walking distances throughout the property.
  • Escort arriving and departing guests in a friendly, courteous manner to and from their accommodations, transporting their luggage. Acquaint each guest with room and features.
  • Good driving record

 Licenses or certificates:

Valid driver’s license issued by the state in which the hotel is located.

Grooming:

All employees must maintain a neat, clean and well-groomed appearance (specific standards available).

 Other:

Applicant with additional language skills preferred.

 

 EEO/AA/VEVRAA/ADA

Benefits