Host/ Hostess- Waterstone Resort & Marina

    • Job Tracking ID: 512688-696350
    • Job Location: Boca Raton, FL
    • Job Level: Any
    • Level of Education: Any
    • Job Type: Full-Time/Regular
    • Date Updated: September 12, 2019
    • Years of Experience: Up to 2 Years
    • Starting Date: ASAP
    • Hotel: Waterstone Resort & Marina
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Job Description:

(F/T) -Host(ess)- Waterstone Resort & Marina /Curio, A collection by Hilton

Work Locations

:

Waterstone Resort & Marina, Curio- A Collection by Hilton

999 E. Camino Real

Boca Raton, FL 33432

You will be responsible for greeting and escorting guests to tables in the restaurant, supervising staff, maintaining a courteous and efficient operation of the dining room to ensure guest satisfaction.

What will I be doing?

As a Host(ess), you will be responsible for greeting and escorting guests to tables in the restaurant, supervising staff, maintaining a courteous and efficient operation of the dining room to ensure guest satisfaction.

  • Supervise service personnel including counseling and discipline, to maintain service standards.

  • Meet and greet guests as they arrive, offer choice of seating, and then escort them to their table and present menu.

  • Read, maintain and make daily entries in the logbook to coordinate communication between shifts and management.
  • Maintain proper set-up of dining room and enforce uniform and grooming standards of all service personnel on a daily basis.

  • Conduct daily 'roll call' meetings: to keep staff informed of current promotions, daily special, guest comments, daily events and pertinent memos.

  • Receive, record and make any necessary arrangements for reservations and special functions in the restaurant

What are we looking for?

Since being founded in 1919, Hilton has been a leader in the hospitality industry. Today, Hilton remains a beacon of innovation, quality, and success. This continued leadership is the result of our Team Members staying true to our Vision, Mission, and Values. Specifically, we look for demonstration of these Values:

  • Hospitality - We're passionate about delivering exceptional guest experiences.
  • Integrity - We do the right thing, all the time.
  • Leadership - We're leaders in our industry and in our communities.
  • Teamwork - We're team players in everything we do.
  • Ownership - We're the owners of our actions and decisions.
  • Now - We operate with a sense of urgency and discipline

In addition, we look for the demonstration of the following key attributes:

  • Quality
  • Productivity
  • Dependability
  • Customer Focus
  • Adaptability

What will it be like to work for Waterstone Resort & Marina?

We are a 139 room 4 diamond luxury boutique hotel located on the beautiful inter-coastal in Boca Raton, FL. Here we are a Family and pride ourselves at delivering REMARKABLE service at all times. Our hotel has two restaurants and a ballroom that has a spectacular view of the inter-coastal and ocean. We have been awarded many awards to date from our service to our food. Check us out at Waterstoneboca.com

Experience and Skills:

Specific Job knowledge, skill and ability

The individual must possess the following knowledge, skills and abilities and be able to explain and demonstrate that he or she can perform the essential functions of the job, with or without reasonable accommodation, using some other combination of skills and abilities.

  • Knowledge of restaurant operations, to include appropriate staffing levels, service equipment and guest relations.

  • Ability to read the English language to fully comprehend guest requests, memos, reservations, promotional materials, event orders and similar written materials.

  • Ability to speak the English language sufficient to conduct small employee meeting to impart new information.

  • Ability to remember, recite and promote the variety of menu items.

  • Ability to move throughout a crowded room to seat guest.

  • Ability to effectively deal with customer complaints and concerns in a friendly and positive manner. This involves listening to the nature of the concern, demonstrating empathy with the customer and providing positive and proactive solutions.

Qualification Standards

Education:

Any combination of education, training and experience equivalent to graduation from high school that provides the required knowledge, skills and abilities.

Experience:

Restaurant supervisory experience preferred.

Licenses or certificates:

Ability to obtain any government required licenses or certificates. CPR Certification and/or First Aid training preferred.

Grooming:

All employees must maintain a neat, clean and well-groomed appearance (specific standards available).

Other:

Benefits

We offer great benefits to all full time associates. Medical, Dental, Vision, and additional ancillary benefits as well.