13 - AYS Agent

    • Job Tracking ID: 512688-696301
    • Job Location: Covington, KY
    • Job Level: Entry Level (less than 2 years)
    • Level of Education: Any
    • Job Type: Full-Time/Regular
    • Date Updated: August 21, 2019
    • Years of Experience: Any
    • Starting Date: ASAP
    • Hotel: Cincinnati Marriott at RiverCenter - Covington, KY
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Job Description:

The Cincinnati Marriott RiverCenter is looking for an At Your Service Agent to join our team! Some examples of this position include:

  • Greet customers immediately with a friendly and sincere welcome. Use a positive and clear speaking voice, listen to understand requests, respond with appropriate action and provide accurate information such as outlet hours and local attractions.
  • Complete the registration process by inputting and retrieving information from a computer system, confirming pertinent information including number of guests and room rate. Promote marketing programs. Make appropriate selection of rooms based on guest needs. Code electronic keys. Non-verbally confirm the room number and rate. Provide welcome folders containing room keys, certificates, coupons and refreshment center keys as appropriate. Requires continual standing and movement throughout front office.
  • Verify and imprint credit cards for authorization using electronic acceptance methods. Handle cash, make change and balance an assigned house bank. Accept and record vouchers, travelers’ checks, and other forms of payment. Perform accurate, moderately complex arithmetic functions using a calculator. Post charges to guest room and House accounts using the computer.
  • Promptly answer the telephone using positive and clear English communication. Input messages into the computer. Retrieve messages and communicate the content to the guest. Retrieve mail, small packages and facsimiles for customers as requested.
  • Close guest accounts at time of check out and ascertain satisfaction. In the event of dissatisfaction, research and attempt to resolve problem within established guidelines; may include turning problem over to a supervisor.
  • Field guest complaints, conducting through research to develop the most effective solutions and resolve complications such as location changes or credit issues. Listen and extend assistance in order to resolve problems such as price conflicts, insufficient heating, or air conditioning, etc. Remain calm and alert especially during emergency situations and heavy hotel activity. Plan and implement detailed steps by using experienced judgment and discretion.
  • Summon guest service personnel for assistance to escort guests to their rooms as appropriate.
  • Operate facsimile machine to send, receive, and log incoming transmissions. Notify guests of incoming faxes using the message function of the computer.
  • Use the photocopier to make copies of items as required.
  • Utilize the phone system for all calls routing through the hotel
  • Operate the POS system for in-room dining orders
  • Other duties as assigned by the supervisor such as assisting Guest Service Representatives or reservations agents.

Experience and Skills:

Education:

Any combination of education and experience equivalent to graduation from high school or any other combination of education, training or experience that provides the required knowledge, skills, and abilities.

 

Licenses or certificates:

No special licenses required.

 

Training and Experience:

No prior experience required. Prior hospitality experience preferred.

Benefits

We have a competitive compensation and benefits package including:

  • medical-dental-vision insurance options
  • short term disability, accident, & critical illness insurance options
  • life insurance programs
  • 401k program with company match
  • paid vacation and holiday time
  • employee assistance program
  • travel benefits