The Holiday Inn Boston Dedham is looking for Room Attendant /Inspector to join our team.
Visually inspect VIP rooms, guest rooms and corridors for cleanliness and appearance. Prepare work orders for shampooers to clean carpets and supply room attendants to maintain par stock in closet, etc.
Train and monitor performance of room attendants and house-persons. Provide organization, instruction, guidance, communication, counseling, as well as exercise good judgment, while reinforcing high standards of quality. Prepare work performance reports on all personnel assigned to work and submit to the Housekeeping office. Ensure all jobs are completed within the shift. Prepare P.M. Room Status Report.
Take requested inventories of furniture, fixtures, equipment and supplies, etc. Ensure that both carts and linen/supply closets are kept clean, neat, and stocked according to departmental guidelines. Upon inspection of VIP rooms, make certain all VIP supplies are in place.
Report all maintenance deficiencies in guest rooms and corridors via work orders. Telephone deficiencies considered emergencies (i.e. overflowing toilets or broken pipes in bathrooms, lights out in bathrooms, closets. Or corridors, broken mirror or window) to the maintenance department.
Expedite special guest requests, such as extra towels, blankets or pillows.
Regular attendance in conformance with the standards, which may be established from time to time, is essential to the successful performance of this position.
Employees with irregular attendance will be subject to disciplinary action, up to and including termination of employment.
Due to the cyclical nature of the hospitality industry, employees may be required to work varying schedules to reflect the business needs of the hotel.
Upon employment, all employees are required to fully comply with rules and regulations for the safe and efficient operation of hotel facilities. Employees who violate Hotel rules and regulations will be subject to disciplinary action, up to and including termination of employment.
In addition to performance of the essential functions, this position may be required to perform a combination of the following supportive functions, with the percentage of time performing each function to be solely determined by the supervisor based upon the particular requirements of the hotel.
- Assist room attendants and house-person in securing all supplies and tools necessary for the completion of their jobs as the need arises.
- Report all suspicious persons or actions, hazardous conditions, etc. to the Security Department.
- Respond to guest questions. Provide guest assistance, directions, and information as requested.
- Provide instruction and/or guidance for guest and employee safety in fire or other emergency situations.
- Other duties as assigned such as assisting Room Attendants when necessary.