Bellman

    • Job Tracking ID: 512688-643941
    • Job Location: Burbank, CA
    • Job Level: Any
    • Level of Education: Any
    • Job Type: Full-Time/Regular
    • Date Updated: August 12, 2018
    • Years of Experience: Any
    • Starting Date: ASAP
    • Hotel: Los Angeles Marriott Burbank Airport Hotel
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Job Description:

The Los Angeles Marriott Burbank Airport is seeking a dynamic, Bell-Person to take on the challenge of a unique position within a 488-room hotel that boasts 50,000 square feet of event space. The Los Angeles Marriott Burbank Airport is conveniently located near Hollywood and Universal Studios in the center of the entertainment hub. Our property provides complimentary meals, employee events, great hotel discounts at over 5,700 hotels world-wide and perks for local events & attractions!

 

 

Escort arriving and departing guests in a friendly, courteous manner to and from their accommodations, transporting their luggage. Acquaint each guest with room and features.

 

  • Greet customers immediately with a friendly and sincere welcome. Remain calm and attentive, especially during heavy hotel activity and emergencies.

  • Retrieve guest items from cars, busses, vans and carts. Grasp, lift, carry and/or load luggage and packages weighing up to 75 lbs. onto a bell cart to transport items throughout hotel to designated room. Navigate bell cart through public areas, guest room corridors and to elevators.

  • Read and match luggage tags, write claim tickets and detach portion to give to guest.

  • Organize and store luggage as necessary in a designated area.

  • Escort customers to accommodations, visually inspect room and telephone any deficiencies such as towels to housekeeping immediately. Point out room features and directory for reference.

  • Listen and respond to guest inquiries using a positive, clear speaking voice. Answer questions and offer assistance giving accurate information regarding outlet hours, other hotel services, directions to local attractions or function rooms, car rentals, air line shuttle service, etc.

  • Answer the Bell Desk phone and provide information as needed.

  • Other duties as assigned by the supervisor such as assisting as door person or Valet when necessary.

 

Experience and Skills:

Education:

Any combination of education and experience equivalent to graduation from high school or any other combination of education, training or experience that provides the required knowledge skills and abilities.

 

Experience:

No prior experience required. Prior guest service or other hospitality experience preferred.

 

 

Licenses or certificates:

Valid, current driver’s license.

 

Grooming:

All employees must maintain a neat, clean and well-groomed appearance (specific standards available).

 

Other:

Applicants with additional language skills preferred.

 

Benefits

We offer a comprehensive part-time benefits package consisting of dental & vision plans, complimentary meals, hotel discounts & a wellness programs.

 

We are an Equal Opportunity Employer.

Spire Hospitality salutes three of our enterprising leaders who were recognized by Hotel Management magazine as members of the elite 33 GMs to Watch-  Mr. Jeremy Berlin, Westin Dallas Park Central; Mr. Matthew Wheeler, High Peaks Resort- Lake Placid; and Mr. Scott Youngblood, Embassy Suites- Portland.

 

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