We are in search of a highly talented and motivated Sales Administrator to join our team at the Embassy Suites Livonia. If you’re ready to take the next step in your career and put your challenging work and experience to use, join us today!
Responsible for supporting the sales and catering team in clerical and administrative duties relating to guest satisfaction and communications. The ideal candidate will have working knowledge of the hotel industry, food and beverage, be detail oriented and be a self-starter. Candidate must type 50 words a minute, must be able to multi task, and remain calm in a busy environment. Proficient in Microsoft office and working knowledge of Sales Pro preferred.
Answer phones and ensuring all inquiries are dealt with accurately, timely and in a professional manner (within the same business day or by 10am the next business day).
Type correspondence, reports and forms as well as prepare simple written correspondence.
Prepare sales contracts within 24 hours of receiving original.
Create new files and monitor trace files; geographic, trace and master cards.
Prepare coversheets and rooming lists based on room blocks and customer information. Assist sales manager and/or director of sales on projects, proposals and special events.
Maintain timely and effective paper flow and communications within the sales area. Pull trace files on Friday for the prior week.
Professional and positive communication to both guests and fellow employees.
Additional responsibilities as directed from the Director of Sales