Assistant Front Office Manager - DoubleTree by Hilton Annapolis

    • Job Tracking ID: 512688-643089
    • Job Location: Annapolis, MD
    • Job Level: Mid Career (2+ years)
    • Job Type: Full-Time/Regular
    • Date Updated: August 03, 2018
    • Years of Experience: Up to 2 Years
    • Starting Date: ASAP
    • Hotel: Doubletree by Hilton Annapolis
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Job Description:

The DoubleTree by Hilton Hotel Annapolis is looking for a dedicated and energetic Assistant Front Office Manager to join their goal and service oriented team of professionals.

The Assistant Front Office Manager reports to the Director of Front Office.

The ideal candidate must:

  • Efficiently train all Front Office Supervisors and Guest Service Representatives.
  • Ensure proper staffing levels of Front Office Agents by preparing weekly schedule and maintaining proper documents (time cards, disciplinary procedures, reviews, etc.)
  • Have complete understanding of all Front Office staff job descriptions and duties and able to perform duties at any time
  • Accurately prepare purchase requisitions for supplies needed
  • Accurately manage and operate the reservation system and assist reservations, when needed
  • Accurately check AM and PM discrepancy reports
  • Communicate with the Housekeeping Department regarding guest rooms and guest requests.
  • Communicate with the Engineering Department regarding any maintenance requests from the guests
  • Greet guests cordially and promptly and professionally check guest in and out of the hotel
  • Know how and where to accurately post all charges
  • Accurately manage cash handling including receiving money from guests for payment of hotel charges and making correct change
  • Handle checks and credit cards received from the guests for payment of hotel charges
  • Know and accurately quote all of the rooms rates, using up selling/yield management techniques per company policy
  • Meet budget by performing within guidelines
  • Participate in the following
    • Monthly departmental meetings
    • Property MOD program
    • Weekly staff meeting
  • Direct evacuations during an emergency
  • Properly handle guest complaints and/or concerns

Experience and Skills:

  • Posses strong leadership skills to provide guidance for the Front Office team
  • Ability to memorize hours of operation of the hotel facilities
  • Must be flexible enough to work any shifts including evenings, weekends and holidays
    • Bachelor's degree preferred
    • A minimum of 2 years as a Front Office Supervisor or related field in a hotel or resort of similar size
    • OnQ trained candidates preferred.

Spire Hospitality is an affirmative action employer.

Benefits

Full Time Associates will qualify for benefits after a 60 day waiting period. 

Benefits include medical, dental, vision, short term disability, life insurance, wellness, 401K, flexible spending account and hotel discounts.

Free parking.

Free meal provided during scheduled hours.