Shuttle Driver part time- Crowne Plaza Bloomington, MN

    • Job Tracking ID: 512688-640115
    • Job Location: Bloomington, MN
    • Job Level: Entry Level (less than 2 years)
    • Level of Education: High School/GED
    • Job Type: Part-Time/Regular
    • Date Updated: July 19, 2018
    • Years of Experience: Less Than 1 Year
    • Starting Date: ASAP
    • Hotel: Crowne Plaza Bloomington West- (soon to be Marriott Renaissance)
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Job Description:

Position Purpose:

Within the next 60 days, we will transition to a Marriott Renaissance Hotel and we are seeking an energetic Bell Person. We are located in Bloomington, Minnesota, and our hotel offers 250+ rooms and over 4,000 square feet of meeting/event space. We are searching for individuals who thrive in an upscale environment and has a true passion for hospitality. The position responsibilities include:

Escort arriving and departing guests in a friendly, courteous manner to and from their accommodations, transporting their luggage. Acquaint each guest with room and features.

 

Essential functions:

  • Greet customers immediately with a friendly and sincere welcome. Remain calm and attentive, especially during heavy hotel activity and emergencies.
  • Retrieve guest items from cars, busses, vans and carts. Grasp, lift, carry and/or load luggage and packages weighing up to 75 lbs. onto a bell cart to transport items throughout hotel to designated room. Navigate bell cart through public areas, guest room corridors and to elevators.
  • Organize and store luggage as necessary in a designated area.
  • Escort customers to accommodations.
  • Listen and respond to guest inquiries using a positive, clear speaking voice. Answer questions and offer assistance giving accurate information regarding outlet hours, other hotel services, directions to local attractions or function rooms, car rentals, air line shuttle service, etc.
  • Due to the cyclical nature of the hospitality industry, employees may be required to work varying schedules to reflect the business needs of the hotel.

Supportive Functions:

In addition to performance of the essential functions, this position may be required to perform a combination of the following supportive functions, with the percentage of time performing each function to be solely determined by the supervisor based upon the particular requirements of the hotel.

  • Deliver morning newspapers, Checkout packets, mail, packages, faxes, etc. to specific guest rooms.
  • Clean and polish carts and other equipment used in the department.
  • Other duties as assigned by the supervisor such as assisting as door person or Valet when necessary.

 

Experience and Skills:

Specific Job knowledge, skill and ability

 

The individual must possess the following knowledge, skills and abilities and be able to explain and demonstrate that he or she can perform the essential functions of the job, with or without reasonable accommodation.

  • Ability to understand and follow written and/or verbally in English.
  • Ability to effectively communicate verbally in English.
  • Ability to effectively deal with internal and external customers, some of whom will require high levels of patience, tact and diplomacy to defuse anger and collect accurate information.
  • Ability to read English language sufficient to ascertain information from luggage tags and claim checks to write numbers and names on claim checks and rooming lists.
  • Ability to grasp, lift and/or carry or otherwise move packages, boxes and luggage up to 75 lbs. continuously throughout shift.
  • Ability to stand, walk and/or sit and continuously perform essential job functions.
  • Sufficient manual dexterity in hands to be able to load and unload luggage.
  • Ability to perform tasks requiring bending, stooping, kneeling, and walking significant distances on property.

 

Qualification Standards

 

Education:

Any combination of education and experience equivalent to graduation from high school or any other combination of education, training or experience that provides the required knowledge skills and abilities.

 

Experience:

No prior experience required. Prior guest service or other hospitality experience preferred.

 

Licenses or certificates:

Valid, current driver’s license.

 

Grooming:

All employees must maintain a neat, clean and well-groomed appearance (specific standards available).

 

EEO/AA/VEVRAA/ADA