Front Desk Agent - Embassy Suites Denver Tech Center North

    • Job Tracking ID: 512688-628030
    • Job Location: Denver, CO
    • Job Level: Entry Level (less than 2 years)
    • Level of Education: High School/GED
    • Job Type: Full-Time/Regular
    • Date Updated: July 08, 2018
    • Years of Experience: Less Than 1 Year
    • Starting Date: July 8, 2018
    • Hotel: Embassy Suites by Hilton Denver Tech Center North
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Job Description:

Embassy Suites Denver Tech Center North is inviting you to join our team!  Our culture is to provide a fun environment with motivated staff who are inspired to deliver attentive service to our guests. As nationally branded, Embassy Suites by Hilton Denver Tech Center North and Spire Hospitality, we pride ourselves on supporting, encouraging and coaching our fellow team members to provide outstanding guest care and satisfaction.  Our recent multi million dollar renovation provides the finest of accommodations with guest service second-to-none. At Spire Hospitality, your success is our primary mission.  We offer competitive wages, an excellent benefit package, 401k matching, paid time off including holiday pay, a complimenty meal during your shift, free parking and Hilton brand hotel room discounts!

The Guest Service Representative is a member of the Front Office team who is responsible for maintaining and promoting hospitality at all times, welcoming and serving guests in a courteous, efficient and friendly manner, both face-to-face and on the phone.  As part of this job, this individual is required to demonstrate good computer skills, accurately handle cash and charges, stand for long periods of time, present a friendly, outgoing, energetic and guest service oriented demeanor.  

Experience and Skills:

Customer service experience.
Previous hotel experience preferred.
Ability to work a flexible schedule including weekends, days and evenings.
Proven customer service and customer service skills.
Considerable skill in the use of a calculator to prepare moderately complex mathematical calculations without error.
Ability to effectively deal with internal and external customers, some of whom will require high levels of patience, tact and diplomacy to defuse anger, collect accurate information and help resolve conflicts.  
Basic English language writing skills necessary for completion of requisitions, balance sheets and vouchers.
Ability to read, speak and understand the English language in order to communicate with guests.
Ability to stand and work in confined spaces for long periods of time.

Benefits

We offer a comprehensive benefits package consisting of multiple medical insurance plans (PPO), dental plans, vision plan, flexible spending accounts, matched 401k plan, life insurance, critical accident or illness, short term disability, paid time off, complimentary meals, hotel discounts, wellness programs.

EEO/AA/VEVRAA/ADA