Front Desk Agent Embassy Suites Bellevue

    • Job Tracking ID: 512688-627630
    • Job Location: Bellevue, WA
      Eastgate, Factoria, I-90 Corridor
    • Job Level: Entry Level (less than 2 years)
    • Level of Education: High School/GED
    • Job Type: Full-Time/Regular
    • Date Updated: July 03, 2018
    • Years of Experience: Less Than 1 Year
    • Starting Date: July 3, 2018
    • Hotel: Embassy Suites Hotel Bellevue
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Job Description:

The Guest Service Representative is a member of the Front Office team. S/he is responsible for: maintaining and promoting hospitality at all times; welcoming and serving guests in a courteous, efficient and friendly manner, both face-to-face and on the phone.

  • As part of this job, this individual is required to: demonstrate good computer skills: accurately handle cash and charges; stand for long periods of time: present a friendly, outgoing, energetic and guest service oriented demeanor.

Experience and Skills:

 

  • Must have previous customer service experience. Hotel Experience is a plus.
  • Must be able to work a flexible schedule including weekends, days and evenings.
  • Must have proven customer service and customer service skills.
  • Considerable skill in the use of a calculator to prepare moderately complex mathematical calculations without error.
  • Ability to effectively deal with internal and external customers, some of whom will require high levels of patience, tact and diplomacy to defuse anger, collect accurate information and help resolve conflicts.
  • Basic English language writing skills necessary for completion of requisitions, balance sheets and vouchers.
  • Ability to read, speak and understand the English language in order to communicate with guests.
  • Ability to stand and work in confined spaces for long periods of time.

Benefits

What we offer:
-Competitive pay
-Paid time off
-Full medical, dental, and life insurance benefits
-Generous 401k match Benefits
-Advancement opportunities; we promote almost exclusively from within and encourage everyone to be the best that they can be.
-Opportunity to grow creatively, and learn some new techniques. We maintain a learning environment at all times at the Front Desk, and everyone strives to grow together.

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