Crowne Meeting Director - Crowne Plaza Atlanta Midtown - Atlanta, GA

    • Job Tracking ID: 512688-626518
    • Job Location: Atlanta, GA
      United States
    • Job Level: Management
    • Job Type: Full-Time/Regular
    • Date Updated: July 02, 2018
    • Years of Experience: 2 - 5 Years
    • Starting Date: ASAP
    • Hotel: Crowne Plaza Atlanta Midtown
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Job Description:

Position Purpose:

Responsible for handling all details related to meetings in the hotel. The primary point of contact with the client and detail all meeting related specifics. Communicate and act as a liaison with other departments to make sure the details of all meeting related functions are taken care of. Position requires organization and exceptional hospitality.


Examples of Duties:




  • Communicate with meeting planners and detail specifics of their meetings.
  • Complete and distribute banquet event order forms to all departments.
  • Proactively communicate with clients to gather specific details requested by the various hotel departments.
  • Maintain a professional image and presentation.
  • Maintain and follow proper sales file documentation.
  • Use up sell techniques to enhance the meeting planners events.
  • Return telephone and email communication from clients within 2 hours.
  • Set up the daily review meeting with all clients each day of their meeting.
  • Understand and be able to explain all banquet related menus.
  • Develop in conjunction with the hotel accounting staff master billing procedures.
  • Follow hotel direct bill procedures.
  • Verify for accuracy banquet and meeting billing on a daily basis.
  • Act as the point of contact person for the meeting representative on property during their events and meetings.
  • Follow the Crowne Plaza Meeting Director guidelines.
  • Solicit client issues and advise hotel management on service or features that would better serve the clients.
  • Be familiar with and understand hotel catering menus, meeting room set up and capabilities.
  • Review with and advise the Director of Sales on any discounting or price reductions you feel you must offer the clients.
  • Specifically look for opportunities to make lasting impressions on the clients (i.e. VIP gifts, room upgrades and other special touches).
  • Plan and conduct pre-group meetings for groups larger than 50. Post meeting documentation files should be maintained for future reference.
  • Go to person in the absence of the Director of Catering (meet and greet all walk-ins, show the property and book business).
  • Book small pieces of business (20 or less people).
  • Generate/type all corporate and social catering contracts, mail or fax to client.
  • Check book to make sure event has been recorded.
  • Conduct BEO meeting with operations.
  • Maintain complete files.
  • Execute any Priority Club or Meeting Options Points.
  • Make Trace card & pull daily and call for signed contracts & deposits or check on credit applications.
  • Call 5 days out for counts and to go over contracts for any changes or AV needs.
  • Every Tuesday pull contracts for following week and prepare packet, retype any that need be, put them in day and time order, type function sheet and distribute.
  • At end of week, pull BEO’s out of black book and file with bills.
  • Maintain client data base.
  • Prepare reader-board signs, door signs and banquet bills for the next days functions. Attach credit card or back up for prepayments. Note the bill # on billing log and when copy of bill is received after the function, indicate in the log.
  • After Front Office generates P number, include P number on all banquet bills.
  • Make all advance deposits for functions, copy Human Resources and Front Office and deposit in safe.

Experience and Skills:

Specific Job knowledge, skill and ability


The individual must possess the following knowledge, skills and abilities and be able to explain and demonstrate that he or she can perform the essential functions of the job, with or without reasonable accommodation.


  • Ability to effectively deal with internal and external customers.
  • Basic knowledge of mathematics and calculator skills to prepare mathematical equations without error.  Knowledge of hotel lighting and sound equipment, room capacity and various set ups. Knowledge of menus items, pricing and options available.
  • Ability to communicate effectively both verbally and in writing in order to interact with vendors and department heads.
  • Basic computer and typing skills.


Qualification Standards



Graduation from high school and any other combination of education, training, or experience that provides the necessary knowledge, skills, and abilities to perform the job.



Minimum of six months Hotel experience preferred.


Licenses or certificates:

No special licenses required.



All employees must maintain a neat, clean and well-groomed appearance (specific standards available).



Additional language ability preferred.