LOOKING FOR A GREAT SUMMER JOB? Bell Person - High Peaks Resort - Lake Placid, NY

    • Job Tracking ID: 512688-621879
    • Job Location: Lake Placid, NY
    • Job Level: Entry Level (less than 2 years)
    • Level of Education: Any
    • Job Type: Part-Time
    • Date Updated: May 22, 2018
    • Years of Experience: Less Than 1 Year
    • Starting Date: ASAP
    • Hotel: High Peaks Resort - Lake Placid, NY
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Job Description:

Escort arriving and departing guests in a friendly, courteous manner to and from their accommodations, transporting their luggage. Acquaint each guest with room and features.

 

Greet customers immediately with a friendly and sincere welcome. Remain calm and attentive, especially during heavy hotel activity and emergencies. 

 

Retrieve guest items from cars, busses, vans and carts. Grasp, lift, carry and/or load luggage and packages weighing up to 75 lbs. onto a bell cart to transport items throughout hotel to designated room. Navigate bell cart through public areas, guest room corridors and to elevators.

 

Read and match luggage tags, write claim tickets and detach portion to give to guest. 

 

Organize and store luggage as necessary in a designated area. 

 

Escort customers to accommodations, visually inspect room and telephone any deficiencies such as towels to housekeeping immediately. Point out room features and directory for reference. 

 

Listen and respond to guest inquiries using a positive, clear speaking voice. Answer questions and offer assistance giving accurate information regarding outlet hours, other hotel services, directions to local attractions or function rooms, etc.

Regular attendance in conformance with the standards, which may be established from time to time, is essential to the successful performance of this position.

Due to the cyclical nature of the hospitality industry, employees may be required to work varying schedules to reflect the business needs of the hotel.

 

We are an affirmative action employer

EEO/AA/VEVRRA/ADA       

Experience and Skills:

The individual must possess the following knowledge, skills and abilities and be able to explain and demonstrate that he or she can perform the essential functions of the job, with or without reasonable accommodation.

  • Ability to understand and follow written and/or verbally in English.
  • Ability to effectively communicate verbally in English.
  • Ability to effectively deal with internal and external customers, some of whom will require high levels of patience, tact and diplomacy to defuse anger and collect accurate information.
  • Ability to read English language sufficient to ascertain information from luggage tags and claim checks to write numbers and names on claim checks and rooming lists.
  • Ability to grasp, lift and/or carry or otherwise move packages, boxes and luggage up to 75 lbs. continuously throughout shift.
  • Ability to stand, walk and/or sit and continuously perform essential job functions.
  • Sufficient manual dexterity in hands to be able to load and unload luggage.
  • Ability to perform tasks requiring bending, stooping, kneeling, and walking significant distances on property.