Assistant Front Office Manager

    • Job Tracking ID: 512688-620214
    • Job Location: Burbank, CA
      SeaTac
    • Job Level: Mid Career (2+ years)
    • Level of Education: Any
    • Job Type: Full-Time/Regular
    • Date Updated: May 09, 2018
    • Years of Experience: 2 - 5 Years
    • Starting Date: ASAP
    • Hotel: Los Angeles Marriott Burbank Airport
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Job Description:

The Los Angeles Marriott Burbank Airport is seeking a dynamic, experienced team player to take on the challenge of a unique position as a Assistant Front Office Manager of a 488-room hotel that boasts 50,000 square feet of event space. The Los Angeles Marriott Burbank Airport is conveniently located near Hollywood and Universal Studios in the center of the entertainment hub. Our property provides complimentary meals, employee events, great hotel discounts at over 5,700 hotels world-wide and perks for local events & attractions!

ASSIST THE FRONT OFFICE MANAGER IN DIRECTING AND SUPERVISING THE OPERATIONAL ACTIVITIES OF THE HOTEL’S FRONT OFFICE WITHIN CORPORATE AND HOTEL GUIDELINES TO PROVIDE THE HIGHEST STANDARDS OF COURTEOUS SEVICE WHIL PERMITTING ACCEPTABLE PROFIT LEVELS.

Compute daily payroll, schedules, and other reports. Analyze data and make decisions based on previous experience and knowledge of circumstances to prepare daily forecast of expected arrivals and departures.

Perform front desk supervisor duties as required. Handle cash, make change, balance and assign house bank. Count cash and other methods of payment at the end of the shift to verify and balance the house bank.

Remain calm and alert, especially during emergency and/or heavy hotel activity, and resolve complications such as location changes or credit issues. Field guest complaints, conducting thorough research to develop the most effective solutions and negotiate results. Plan and implement detailed steps by using experienced judgment and discretion.

Communicate effectively both verbally and in writing to provide clear direction to staff. Observe performance and encourage improvement. Administration of disciplinary procedures. Monitor lobby traffic and make staffing adjustments accordingly.

In addition to performance of the essential functions, this position may be required to perform the following supportive functions, with the percentage of time performing each function to be solely determined by the supervisor based upon the particular requirements of the hotel.

  • Provide safety deposit boxes for guest by escorting them to the vault pulling the box from the vault and carrying it to the customer. File access slips in room order.

  • Prepare weekly forecast expected arrivals and departures.

  • Perform the duties of Guest Service Agent, Reservation Agent and Telephone Operator in a friendly and courteous manner to ensure guest satisfaction.

  • Other duties as assigned by the Front Office Manager such as assisting in roles of manager on duty.

Experience and Skills:

The individual must possess the following knowledge, skills and abilities and be able to explain and demonstrate that he or she can perform the essential functions of the job, with or without reasonable accommodation, using some other combination of skills and abilities.

* Ability to effectively deal with guests, some of who will require high levels of patience, tact and diplomacy to defuse anger and collect accurate information and resolve conflicts.

* Basic mathematical skills and considerable skill in the use of a calculator to prepare moderately complex mathematical calculations without error.

* Ability to listen effectively and to speak English clearly to communicate with customers and employees and prepare written complex reports of room availability and revenues generated.

* Hearing and visual ability to observe and detect signs of emergency situations and to access and accurately input information using a moderately complex computer system.

* Ability to lift and transport metal deposit boxes weighing up to 15lbs.

* Ability to analyze information and make effective judgments.

  • Prior full service Marriott Supervisor experience.
  • Excellent customer service skills.
  • Excellent communication skills.

Benefits

Benefits

We offer a comprehensive benefits package consisting of multiple medical insurance plans (PPO and HMO), dental plans, flexible spending accounts, matched 401k plan, life insurance, critical accident or illness, short term disability, paid time off, complimentary meals, hotel discounts, wellness programs.