PBX Operator (Part Time) - Crowne Plaza Atlanta Midtown - Atlanta, GA

    • Job Tracking ID: 512688-614082
    • Job Location: Atlanta, GA
    • Job Level: Any
    • Level of Education: Any
    • Job Type: Part-Time/Regular
    • Date Updated: March 27, 2018
    • Years of Experience: Any
    • Starting Date: ASAP
    • Hotel: Crowne Plaza Atlanta Midtown
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Job Description:

The Crowne Plaza Atlanta Midtown is currently recruiting applicants for PBX Operators. This 460-room hi-rise complex in Midtown Atlanta is a flagship property for IHG Hotels and Spire Hospitality. The property is just completing a full renovation as it debuts the Staybridge Suites as a part of its offering.

 

Position Purpose:

Answer internal and external telephone calls in a friendly and courteous manner, direct calls through the hotel switchboard. Input wake up calls and messages into the system, retrieve messages as requested. Actively coordinate communications within the hotel including emergency procedures, alarms, life safety, natural disaster, and shuttle van services, acting as a liaison to all appropriate local Emergency Services.

 

Essential Functions:

  • Promptly answer telephone calls speaking English, greet callers with a positive and clear voice. Listen to ascertain the correct extension. Reading and using a moderately complex computer console, direct calls to appropriate line. Requires sitting in a confined space for long periods of time to continuously perform essential functions.
  • Transcribe complete messages and repeat information to verify accuracy. Input and retrieve messages from the computer as requested. Read and verbally recite exact messages for guests. May include recording reservations during special hotel programs.
  • Receive wake up call information, input cautiously into the automated wake-up system and verbally confirm time to guest.
  • Act as liaison between guest and security, guest services or engineering. Provide timely information via paging system and two-way radios to employees in response to emergencies and guest requests such as plumbing problems, airport shuttle service, etc.
  • Briefly answer basic inquires, such as time, extension numbers, outlet hours, etc.
  • Remain calm and polite especially during emergency situations and/or heavy hotel activity. Listen to details to identify nature of problem and respond appropriately in accordance with established procedures. Initiate emergency response as necessary and legibly document pertinent details. Resolve complications and complaints such as missed wake up calls or missed messages using previous experience and good judgment.

Experience and Skills:

The individual must possess the following knowledge, skills and abilities and be able to explain and demonstrate that he or she can perform the essential functions of the job, with or without reasonable accommodation.

 

  • Ability to effectively deal with employees and customers, some of whom will require high levels of patience, tact and diplomacy to defuse anger and collect accurate information.

 

  • Considerable ability to listen effectively and speak English clearly on the telephone in a polite and understandable manner.

 

  • Ability to access and accurately input information using a moderately complex computer system.

 

  • Ability to read the English language to fully comprehend and communicate clearly all guest messages.

 

  • Ability to sit and continuously perform essential job functions in confined spaces in close proximity to other employees.