Pool Server Doubletree Orlando

    • Job Tracking ID: 512688-613067
    • Job Location: Orlando, FL
    • Job Level: Entry Level (less than 2 years)
    • Level of Education: High School/GED
    • Job Type: Part-Time/Regular
    • Date Updated: March 20, 2018
    • Years of Experience: 2 - 5 Years
    • Starting Date: ASAP
    • Hotel: DoubleTree by Hilton Orlando at SeaWorld
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Job Description:

Join the excitement and growth of the newly renovated and expanded Double tree by Hilton Orlando at Sea World. 

We are looking for a candidate that is very passionate about providing service to our guest. Must be able to multi-task and ensure guest requests are fulfilled. You should genuinely care about people.

We are a 1020 room convention hotel located on International Drive across from Sea World. We take great pride in delivering REMARKABLE guest service at all times.

Purpose of the Position: To provide courteous and professional service by greeting guests at the pool bar,Maintain cleanliness of work and guest areas by clearing, collecting and returning food and beverage items to proper area.

Welcome and acknowledge all guests according to company standards, anticipate and address guests' service needs, assist individuals with disabilities, and thank guests with genuine appreciation. Speak with others using clear and professional language. Develop and maintain positive working relationships with others, support team to reach common goals, and listen and respond appropriately to the concerns of guest.

  • Be knowledgeable of all menu items, their garnish, contents and preparation methods. Be prepared to answer any guest questions about the menu in a direct, concise way. Know the Use Records
  • Use suggestive selling techniques
  • Check Micros machines to make sure they are set to the proper menu
  • Keep all tables and chairs clean and presentable at all times
  • Complete knowledge of service standards for beer, liquor and wine
  • Follow procedures in taking guest’s order
  • Check food before serving it to guest to ascertain that appearance, temperature and portions are correct
  • Check back with the guests periodically to ensure satisfaction
  • Report any problems that may occur with service or a guest complaint to management
  • Have complete knowledge of daily hotel events and hours of operation
  • Present guest checks and collect all monies for full payment of check
  • Maintain good telephone techniques
  • Have complete knowledge of micros system. No voids or deletes without management’s written approval
  • Accurately and efficiently fill out reports, vouchers, forms, etc, to document daily transactions and provide accounting with necessary shift information

Maintain a clean and appealing facility in compliance with health code and safety standards

  • Prepare for the next shift by restocking adequate items in each shelf
  • Assist Bartender/Bus Help with set up and clearing of tables when necessary
  • Declare tips according to IRS standards
  • Be familiar with hotel facilities and their location and hours of operation or where direct guest to find this information. Know directions to get to hotel
  • Provide positive, professional guest contact. Answer guest’s questions and solve guest’s problems and complaints promptly. Make guest feel welcomed
  • Assure that sufficient supplies of necessary service are available to maintain adequate stock ( coffee cups , lids , napkins , sugar , silverware , etc )
  • Ensure that proper communications take place between kitchen personnel, management and servers




  • Know your schedule work and follow it accordingly
  • Work in a cooperative and friendly manner with fellow employees
  • Maintain professional attire and personal hygiene
  • Maintain a clean, neat and orderly work area
  • Perform your job according to standard operating procedures
  • Read, understand and follow all policies, procedures and practices as stated in the Employee Handbook
  • Implement management company and hotel’s safety and emergency policies and procedures (i.e evacuation, first aid, etc) to include removing all safety hazards, following company’s OSHA program, safe lifting techniques
  • Utilize protective equipment, when applicable
  • Promptly report substandard ( unsafe ) conditions to Supervisor
  • Promptly report accidents, injuries, property damage or loss to Supervisor
  • Keeps accurate communication flowing freely among all hotel departments
  • Inform management promptly of any work-related problems or guest complaints
  • Practice 'CARE hospitality 'and provide guest satisfaction
  • Promote the hotel through goodwill, courtesy and a positive attitude
  • Attend all schedule training classes and meetings
  • Continue to learn and grow in your position
  • Perform any reasonable request as assigned or directed by management
  • Provide for a safe work environment by following all safety and security procedures and rules
  • Assist person(s) with a disability
  • Comply with all applicable federal, state and local laws ordinances as they apply to the hotel, guest and employees
  • Respond properly to irritated or angry guests
  • Immediately clean all spills

Clear table during meals

  • Know and follow all sanitation procedures
  • Assist other servers when needed

     •This position will have direct contact will all guests. The server will take and deliver food orders in a prompt and courteous manner while maintaining a high level of quality and consistency. The server must enjoy working outside in a fast paced atmosphere. 



  • None applicable



Experience and Skills:


Food Safety Handling Certification and TIPS Certification preferred

  • Experience with MICROS system preferred
  • Must be flexible enough to work any shifts including evenings, weekends and holidays



High School Diploma or equivalent. required

  • Minimum of 3 years restaurant server experience required in a hospitality setting



Able to communicate accurately and effectively in verbal and written form with guests and employees so as to respond accurately and completely to people to give directions, instructions, information, answer questions and provide service as required




  • Basic mathematics skill required. Use arithmetic accurately to calculate checks and collect payment




  • Memorize the menu, specials of the day and special promotions
  • Accurate short term memory




  • Use of hands to lift, carry, or pull objects up to 25 lbs
  • Perform routine work and or the same task over and over again
  • While performing the duties of this job, the employee is regularly required to talk or hear


  • The employee frequently is required to stand; walk; sit; and use hands to finger; handle, or feel




  • The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job
  • Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions