Bellperson (Part Time) - Crowne Plaza Atlanta Midtown - Atlanta, GA

    • Job Tracking ID: 512688-610395
    • Job Location: Atlanta, GA
    • Job Level: Any
    • Level of Education: Any
    • Job Type: Part-Time/Regular
    • Date Updated: February 28, 2018
    • Years of Experience: Any
    • Starting Date: ASAP
    • Hotel: Crowne Plaza Atlanta Midtown
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Job Description:

Position Purpose:

Escort arriving and departing guests in a friendly, courteous manner to and from their accommodations, transporting their luggage. Acquaint each guest with room and features.



Essential functions:

  • Greet customers immediately with a friendly and sincere welcome. Remain calm and attentive, especially during heavy hotel activity and emergencies.
  • Retrieve guest items from cars, busses, vans and carts. Grasp, lift, carry and/or load luggage and packages weighing up to 75 lbs. onto a bell cart to transport items throughout hotel to designated room. Navigate bell cart through public areas, guest room corridors and to elevators.
  • Read and match luggage tags, write claim tickets and detach portion to give to guest.
  • Organize and store luggage as necessary in a designated area.
  • Escort customers to accommodations, visually inspect room and telephone any deficiencies such as towels to housekeeping immediately. Point out room features and directory for reference.
  • Listen and respond to guest inquiries using a positive, clear speaking voice. Answer questions and offer assistance giving accurate information regarding outlet hours, other hotel services, directions to local attractions or function rooms, car rentals, air line shuttle service, etc.




  • Regular attendance in conformance with the standards, which may be established from time to time, is essential to the successful performance of this position.
  • Employees with irregular attendance will be subject to disciplinary action, up to and including termination of employment.
  • Due to the cyclical nature of the hospitality industry, employees may be required to work varying schedules to reflect the business needs of the hotel.
  • Upon employment, all employees are required to fully comply with rules and regulations for the safe and efficient operation of hotel facilities. Employees who violate Hotel rules and regulations will be subject to disciplinary action, up to and including termination of employment.


Supportive Functions:

In addition to performance of the essential functions, this position may be required to perform a combination of the following supportive functions, with the percentage of time performing each function to be solely determined by the supervisor based upon the particular requirements of the hotel.

  • Pick up and deliver guest laundry to and from guest rooms in a timely, accurate manner
  • Deliver morning newspapers, Checkout packets, mail, packages, faxes, etc. to specific guest rooms.
  • Clean and polish carts and other equipment used in the department.
  • Answer the Bell Desk phone and provide information as needed.
  • Other duties as assigned by the supervisor such as assisting as door person or Valet when necessary.

Experience and Skills:

Specific Job knowledge, skill and ability


The individual must possess the following knowledge, skills and abilities and be able to explain and demonstrate that he or she can perform the essential functions of the job, with or without reasonable accommodation.

  • Ability to understand and follow written and/or verbally in English.
  • Ability to effectively communicate verbally in English.
  • Ability to effectively deal with internal and external customers, some of whom will require high levels of patience, tact and diplomacy to defuse anger and collect accurate information.
  • Ability to read English language sufficient to ascertain information from luggage tags and claim checks to write numbers and names on claim checks and rooming lists.
  • Ability to grasp, lift and/or carry or otherwise move packages, boxes and luggage up to 75 lbs. continuously throughout shift.
  • Ability to stand, walk and/or sit and continuously perform essential job functions.
  • Sufficient manual dexterity in hands to be able to load and unload luggage.
  • Ability to perform tasks requiring bending, stooping, kneeling, and walking significant distances on property.


Qualification Standards



Any combination of education and experience equivalent to graduation from high school or any other combination of education, training or experience that provides the required knowledge skills and abilities.



No prior experience required. Prior guest service or other hospitality experience preferred.



Licenses or certificates:

Valid, current driver’s license.



All employees must maintain a neat, clean and well-groomed appearance (specific standards available).