Guest Services Representative

    • Job Tracking ID: 512688-608220
    • Job Location: Blue Ash, OH
    • Job Level: Mid Career (2+ years)
    • Level of Education: High School/GED
    • Job Type: Full-Time/Regular
    • Date Updated: February 09, 2018
    • Years of Experience: 2 - 5 Years
    • Starting Date: March 12, 2018
    • Hotel: Embassy Suites Blue Ash
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Job Description:

Embassy Suites in Blue Ash, OH is hiring!!!


A Guest Service Representative with Embassy Suites Hotels is responsible for guest registration, posting and balancing financial accounts, and delivering outstanding guest service and financial profitability.

What will I be doing?

As a Guest Service Representative, you would be responsible for performing the following tasks to the highest standards:

  • Provide guidance and leadership at the Front Desk 1st, 2nd. or 3rd shift
  • Complete guest registration
  • Prepare daily Restaurant Revenue report
  • Audit Micros financial records
  • Review & Correct financial discrepancies
  • Respond to guest inquiries in a timely, friendly and efficient manner
  • Provide driving and/or walking directions to guests to local destinations
  • Ensure a high level of product knowledge of the hotel, including, but not limited to, hours of outlet operation, hotel services, hotel events and local and community events and attractions
  • Assist fellow team members and other departments wherever necessary to maintain positive working relationships
  • Provide or obtain accurate information

This is not an all-inclusive list of objectives.

Experience and Skills:

What are we looking for?

We are recruiting team members with demonstrated experience to deliver the following:

  • Commit to a full-time schedule of 37.5 hours per week

  • Available to be scheduled between 07:00am – 07:00pm or 01:00pm – 03:00am

  • Weekend availability is required (Saturday and Sunday)

  • Passionate one-on-one customer service provider

  • Proven leader in the hospitality industry and in our communities.

  • TakesOwnership of his/her actions and decisions

  • Executes with a sense of urgency and discipline

  • Punctuality and Perfect Attendance

  • Professional Appearance

  • Effective Verbal & Written Communication Skills

  • English required

  • Proficient using both Software and Database Applications

  • High school diploma or the equivalent


What benefits will I receive?
Your benefits will include the following:

  • Competitive starting wage (depending upon eligibility)

  • Paid Time Off (PTO) benefit

  • Team Member and Family Travel Program

  • Comprehensive Health & Welfare benefit plans (depending on eligibility)

  • 401K Savings Plan

  • Complimentary Meal


What will it be like to work for this Hilton Worldwide Brand?
Embassy Suites by Hilton located in Blue Ash, OH is managed by Spire Hospitality, LLC. We are a Drug Free Workplace. Embassy Suites by Hilton has perfected the full-service, upscale, all-suite hotel. Built on a long-standing legacy that is both inviting and comfortable, Embassy Suites properties provide guests with ôMore Reasons to Stay offering open-air atriums, complimentary cooked-to-order breakfast, spacious two-room suites and complimentary Managers Receptions every evening. Embassy Suites bundled pricing ensures that guests receive enormous value at a single price. Whether they are traveling for business, with their family, with a group, or for leisure, our guests return again and again to experience the consistently awarded, best-in-class customer service provided at Embassy Suites.