Guest Service Representative (Front Desk) Annapolis

    • Job Tracking ID: 512688-607017
    • Job Location: Annapolis, MD
    • Job Level: Entry Level (less than 2 years)
    • Level of Education: High School/GED
    • Job Type: Full-Time/Regular
    • Date Updated: February 02, 2018
    • Years of Experience: Any
    • Starting Date: February 2, 2017
    • Hotel: DoubleTree by Hilton Annapolis
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Job Description:

Who we are looking for:

To many it may be called, Guest Service Representative but to us it is a Front Desk Hero. At Spire Hospitality, our Front Desk staff is the face of our hotels and the heartbeat of company.

You enjoy working with new and various people. You take great pride in your ability to tell everyone about the area and get a blast from engaging guests and making them feel at home.

Your friends tell you you’re an active listener and we know our guests will too. 

You, not only solve problems, but actively seek solutions, no matter the request. You can also handle the hectic times and the quiet times with the same finesse and composure. 

Do you embody these qualities:

  • Guest Centric
  • Productivity
  • Dependability
  • Adaptability
  • Quality

Here is who we are, do you stack up:

  • Hospitality - We're passionate about delivering exceptional guest experiences.
  • Integrity - We do the right thing, all the time.
  • Leadership - We're leaders in our industry and in our communities.
  • Teamwork - We're team players in everything we do.
  • Ownership - We're the owners of our actions and decisions.
  • Now - We operate with a sense of urgency and discipline

Experience and Skills:

Here is what you will do:

As Guest Service Agent, you will provide reception services for Guests to contribute to an overall exceptional experience from check-in through check-out. A Guest Service Agent contributes to the first impressions of our Guests and, therefore, must perform the following tasks to the highest standards:

  • Achieve positive outcomes from all guest interactions
  • Ensure an efficient reception experience for Guests, including check in and check out
  • Articulate knowledge of the hotel, amenities and local area attractions
  • Demonstrate and promote a 100% commitment to providing the best possible experience for our guests
  • Empowerment to resolve guest issues through the Make it Right process. 
  • Use the correct procedures regarding the acceptance of foreign currencies, credit cards and cash in accordance with the hotel policy
  • Assisting to clean lobby/public area as needed
  • Assist other departments, as necessary

Benefits

Medical/Vision/Dental

Complementary Parking

Complementary Meals

Referral Incentive Program

401K Plan

EOE M/F/W