Front Desk Agent Embassy Suites Denver Tech Center North

    • Job Tracking ID: 512688-604612
    • Job Location: Denver, CO
    • Job Level: Entry Level (less than 2 years)
    • Level of Education: High School/GED
    • Job Type: Full-Time/Regular
    • Date Updated: January 11, 2018
    • Years of Experience: Less Than 1 Year
    • Starting Date: January 11, 2018
    • Hotel: Embassy Suites by Hilton Denver Tech Center North
Invite a friend
facebook LinkedIn Twitter Email


Job Description:

It’s an exciting time to join our team, as we have completed a multi million dollar renovation so as to provide only the finest of accommodations with guest service second-to-none. As a part of our mission, we are people-centric and performance-minded. As nationally branded, Embassy Suites by Hilton Denver Tech Center North and Spire Hospitality we pride ourselves on supporting, encouraging and coaching our fellow team members to provide outstanding guest care and satisfaction—and we would like you to become part of our team. With Spire Hospitality, your success is our primary mission. We offer an excellent benefit package, 401k matching and hotel room discounts!

The Guest Service Representative is a member of the Front Office team who is responsible for maintaining and promoting hospitality at all times, welcoming and serving guests in a courteous, efficient and friendly manner, both face-to-face and on the phone.  As part of this job, this individual is required to demonstrate good computer skills, accurately handle cash and charges, stand for long periods of time, present a friendly, outgoing, energetic and guest service oriented demeanor.  This is a part time position with the potential of becoming full time.  

Experience and Skills:

Customer service experience.
Previous hotel experience preferred.
Ability to work a flexible schedule including weekends, days and evenings.
Proven customer service and customer service skills.
Considerable skill in the use of a calculator to prepare moderately complex mathematical calculations without error.
Ability to effectively deal with internal and external customers, some of whom will require high levels of patience, tact and diplomacy to defuse anger, collect accurate information and help resolve conflicts.
Basic English language writing skills necessary for completion of requisitions, balance sheets and vouchers.
Ability to read, speak and understand the English language in order to communicate with guests.
Ability to stand and work in confined spaces for long periods of time.

Benefits

Medical, Dental, Vision and Life Insurance available after 60 days of employment.

Hilton brand room discount

 

EEO/AA/VEVRAA/ADA