Public Areas Attendant DoubleTree Orlando

    • Job Tracking ID: 512688-604381
    • Job Location: Orlando, FL
    • Job Level: Entry Level (less than 2 years)
    • Level of Education: High School/GED
    • Job Type: Full-Time/Regular
    • Date Updated: January 10, 2018
    • Years of Experience: Less Than 1 Year
    • Starting Date: ASAP
    • Hotel: DoubleTree Orlando
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Job Description:

Join the excitement and growth of the newly renovated and expanded Double tree by Hilton Orlando at Sea World. We are looking for a candidate that is very passionate about providing service to our guest. Must be able to multi-task and ensure guest requests are fulfilled. You should genuinely care about people.

We are a 1020 room convention hotel located on International Drive across from Sea World. We take great pride in delivering REMARKABLE guest service at all times.

Purpose of the Position:Primary function is to ensure the highest level of cleanliness and safety in all public and back of the house areas of the hotel. To promote excellent public relations 100% guest satisfaction.

ESSENTIAL DUTIES

  • Follows OSHA regulations and all policies and procedures as set forth by Housekeeping Department
  • Anticipates guest needs, demonstrating sensitivity and responsiveness, ensuring complete guest satisfaction and repeat business
  • Familiar/knowledgeable about the hotel and able to explain the locations and operating hours of hotel facilities
  • Gives the recognition to repeat guests
  • Cleans front area of hotel, sweeps floors and sidewalks; cleans doors, frames, signs, and windows
  • Cleans and dusty lobby areas
  • Cleans and restock all assigned restrooms
  • Removes trash from all assigned areas
  • Uses proper chemicals when cleaning as described by the department’s procedures
  • Immediately reports maintenance deficiencies, damage, or loss to Housekeeping Department
  • Polishes all metal around lobby areas
  • Turn lost and found items in accordance with hotel standards
  • Cleans and sanitizes assigned public and back of the house areas
  • Remove room service trays from hallways and places in appropriate location in service corridor
  • Assists with general cleaning of guestrooms
  • Operates and maintains the following equipment (once trained): vacuums, extractors, burnishing/buffing machines, brooms, wet-vacuums, and upholstery cleaners

  • Maintains the highest levels of cleanliness of the following (once trained): carpets, tile, cement, marble, glass, and all other surfaces
  • Transfers and stocks all supplies from receiving as directed
  • Ensures that Housekeeping storeroom is neat, organized, and secure
  • Properly uses and maintains equipment and supplies
  • Maintains excellent condition of grounds, floors, carpets, etc.
  • Cleans ashtrays
  • Cleans ice machine areas
  • Cleans elevator foyers
  • Cleans elevator doors
  • Cleans elevator tracks
  • Washes doors
  • Vacuums guest hallways
  • Cleans windows
  • Cleans door jams and fire boxes
  • Cleans and mops hallways
  • Replaces burned out light bulbs according to established procedures
  • Assists in preparation and deep cleaning of VIP rooms
  • Moves furniture as required
  • Cleans spots on walls
  • Cleans spots on carpets
  • Cleans Front Desk and back office area
  • Cleans back of the house windows as needed
  • Completes in a timely manner daily cleaning items for the specific public area assigned
  • Takes trash to the compactor at the end of the day
  • Performs as restroom attendant for special events when required
  • Performs as room attendant, if required, on an emergency basis
  • Demonstrates ability to provide coverage in related departments as directed
  • Special projects and other duties as assigned

GENERAL DUTIES

  • Know your schedule work and follow it accordingly
  • Work in a cooperative and friendly manner with fellow employees
  • Maintain professional attire and personal hygiene
  • Maintain a clean, neat and orderly work area
  • Perform your job according to standard operating procedures
  • Read, understand and follow all policies, procedures and practices as stated in the Employee Handbook
  • Implement management company and hotel’s safety and emergency policies and procedures (i.e. evacuation, first aid, etc) to include removing all safety hazards, following company’s OSHA program, safe lifting techniques

  • Utilize protective equipment, when applicable
  • Promptly report substandard ( unsafe ) conditions to Supervisor
  • Promptly report accidents, injuries, property damage or loss to Supervisor
  • Keeps accurate communication flowing freely among all hotel departments
  • Inform management promptly of any work-related problems or guest complaints
  • Practice 'CARE hospitality' and provide guest satisfaction
  • Promote the hotel through goodwill, courtesy and a positive attitude
  • Attend all schedule training classes and meetings
  • Continue to learn and grow in your position
  • Perform any reasonable request as assigned or directed by management
  • Provide for a safe work environment by following all safety and security procedures and rules
  • Assist person(s) with a disability
  • Comply with all applicable federal, state and local laws ordinances as they apply to the hotel, guest and employees
  • Respond properly to irritated or angry guests

Experience and Skills:

QUALIFICATIONS/SKILLS

  • Able to work a flexible schedule, including evenings, weekends and holidays.

LANGUAGE SKILLS

  • Basic English Language skills required

PHYSICAL DEMANDS

  • Able to push, stand, stoop, bend, and lift items weighing up to 25 pounds repetitively during entire shift.

WORK ENVIRONMENT

  • The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job
  • Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions