Night Auditor (DoubleTree by Hilton Annapolis)

    • Job Tracking ID: 512688-603843
    • Job Location: Annapolis, MD
    • Job Level: Mid Career (2+ years)
    • Level of Education: Any
    • Job Type: Full-Time/Regular
    • Date Updated: January 18, 2018
    • Years of Experience: Up to 2 Years
    • Starting Date: ASAP
    • Hotel: DoubleTree by Hilton Annapolis
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Job Description:

 

It's an exciting time to join our team at the DoubleTree by Hilton Annapolis! We provide only the finest of accommodations with guest service second-to-none. As a part of our mission, we are people-centric and performance-minded. DoubleTree by Hilton Annapolis in Maryland's capital and Spire Hospitality pride ourselves on supporting, encouraging and coaching our fellow team members to provide outstanding guest service and satisfaction—and we would like you to become part of our team. With Spire Hospitality, your success is our primary mission.

 

Apply today! Our associates receive FREE parking, discounts to hotels for them and their friends, and full benefits after 60 days of employment!

 

The Primary Responsibilities of the Night Auditor is to provide outstanding customer service to all guests throughout the night, including during the check in experience. Additional responsibilities include balancing of room, restaurant, gift shop, and banquet revenues daily; posting and balancing charges and settlements in a timely and efficient manner; maintaining files and resetting the systems for next day operations.

The ideal candidate must have customer service experience and should have computer skills to support the job requirements.

Accounting background, previous night auditor experience, and prior training with M3 and OnQ PMS preferred.

 

Experience and Skills:

 

The ideal candidate will possess the following knowledge, skill and abilities:

  • Knowledge of accounting operations to include all aspects such as accounts receivable, accounts payable, etc.
  • Basic mathematical skills and ability to operate a 10-key by touch.
  • Ability to effectively deal with guest and employee concerns in a friendly and positive manner. This involves listening to the nature of concern, demonstrating empathy with the customer and providing positive and proactive solutions.
  • Ability to access and accurately input information using a moderately complex computer system.
  • Ability to read, write and speak English sufficient to understand and communicate with employees and guests. Must have excellent telephone etiquette skills.

 

 

 

 

 

Benefits

We offer a comprehensive benefits package consisting of multiple medical insurance plans (PPO), dental plan, flexible spending accounts, matched 401k plan, life insurance, critical accident or illness, short term disability, paid time off, complimentary meals, hotel discounts, wellness programs.

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