PBX Operator Doubletree Orlando

    • Job Tracking ID: 512688-603471
    • Job Location: Orlando, FL
    • Job Level: Any
    • Level of Education: Any
    • Job Type: Full-Time/Regular
    • Date Updated: January 09, 2018
    • Years of Experience: Any
    • Starting Date: ASAP
    • Hotel: Doubletree Orlando
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Job Description:

Join the excitement and growth of the newly renovated and expanded Double tree by Hilton Orlando at Sea World. We are looking for a candidate that is very passionate about providing service to our guest. Must be able to multi-task and ensure guest requests are fulfilled. You should genuinely care about people.

We are a 1020 room convention hotel located on International Drive across from Sea World. We take great pride in delivering REMARKABLE guest service at all times.

Purpose of the Position: To proficiently expedite internal and external telephone calls to the correct destination by helping in delivering service and hospitality

Ensured the highest level of customer service by providing fast, friendly, accurate, and efficient service when answering all incoming phone lines

ESSENTIAL DUTIES

* Managing a multi-line switchboard answer the calls before the third ring and follow the "Standard calls Procedures" listen to there request and follow though with the request
* Competently connect all calls to the proper extension
* Follow verbal and written instructions
* Carefully and accurately set wake up calls and log it in your sheet the time as it is requested by the guest
* Maintain a team player attitude and help create a safe and happy working environment
* Handle guest fax and input in the computer a message for the guest
* Handle emergencies according to established procedures
* Log in all guest requests making sure that they have been properly completed.

GENERAL DUTIES

* Know your schedule work and follow it accordingly
* Work in a cooperative and friendly manner with fellow employees
* Maintain professional attire and personal hygiene
* Maintain a clean, neat and orderly work area
* Perform your job according to standard operating procedures
* Read, understand and follow all policies, procedures and practices as stated in the Employee Handbook
* Implement management company and hotel’s safety and emergency policies and procedures (i.e. evacuation, first aid, etc) to include removing all safety hazards, following company’s OSHA program, safe lifting techniques
* Utilize protective equipment, when applicable
* Promptly report substandard ( unsafe ) conditions to Supervisor
* Promptly report accidents, injuries, property damage or loss to Supervisor
* Keeps accurate communication flowing freely among all hotel departments
* Inform management promptly of any work-related problems or guest complaints
* Practice "CARE hospitality" and provide guest satisfaction
* Promote the hotel through goodwill, courtesy and a positive attitude
* Attend all schedule training classes and meetings
* Continue to learn and grow in your position
* Perform any reasonable request as assigned or directed by management
* Provide for a safe work environment by following all safety and security procedures and rules
* Assist person(s) with a disability
* Comply with all applicable federal, state and local laws ordinances as they apply to the hotel, guest and employees
* Respond properly to irritated or angry guests

Experience and Skills:

QUALIFICATIONS/SKILLS

* Pleasant attitude and excellent phone demeanor, exceptional communication skills and work well under pressure
* Must be flexible enough to work any shifts including evenings, weekends and holidays

EDUCATION AND/OR EXPERIENCE

* Minimum of 1 to 2 years in a call center or as a PBX operator preferred in a hospitality setting
* High School Diploma or equivalent

LANGUAGE SKILLS

* Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedures
* Ability to write routine reports and correspondence
* Ability to speak effectively before groups of customers or employees of the organization
* Fluent in oral and written English

Benefits

Benefits
We are a drug-free work place. 
Free Lunch, Free Parking!
EOE/AA
Benefits
401k plan
Life Insurance
Medical Insurance
Dental Insurance
Flexible Spending Accounts-Medical and Dependent
Vision Insurance
Vacation:1 year -5 days; 2-4 years - 10 days; 5 plus years-15 days
Personal Leave;Holidays
Associate Discount Program