Assistant Director of Front Office-DoubleTree by Hilton Orlando at SeaWorld

    • Job Tracking ID: 512688-603457
    • Job Location: Orlando, FL
    • Job Level: Mid Career (2+ years)
    • Job Type: Full-Time/Regular
    • Date Updated: January 16, 2018
    • Years of Experience: 2 - 5 Years
    • Starting Date: ASAP
    • Hotel: Doubletree by Hilton Orlando at Seaworld
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Job Description:

  • Extensive knowledge of kitchen areas cleanliness operation
  • Bilingual a plus
  • Able to stand and walk for a long period of times
  • Able to life heavy objects, minimum of 10lbs pounds
  • Able to push heavy carts of minimum of 50lbs
  • Able to work flexible shifts and days
  • Maintain all uniforms
  • Responsible for the cleanliness of the equipment room, clean organize and keep locked all chafers in a secured locker area
  • Serve all of our guests with a smile
  • Maintain a positive and happy environment
  • Utilize protective equipment, when applicable
  • Attend all scheduled training classes meetings
  • Read, understand and follow all policies, procedures and practices ads stated in the employee handbook
  • Inform management promptly of any work-related issues with gue

Career Fair at Doubletree by Hilton Orlando by Sea World

When: Wednesday, January 24,2018 from 11:00AM -4:00PM

Where: DoubleTree by Hilton Orlando by Sea World

10100 International Drive 

Orlando, Florida 32821

 Join the excitement and growth of the newly renovated and expanded Double tree by Hilton Orlando at Sea World.We are a 1020 room convention hotel located on International Drive across from Sea World. We take great pride in delivering REMARKABLE guest service at all times.

We are currently seeking for passionate and dynamic guest focused Front Office professionals who pride themselves on their ability to deliver extraordinary levels of customer service and provide creative solutions to our guests.

As an Assistant Director of Front Office you are responsible for assisting the Director of Front Office / Front Office Manger in leading and managing all sections of the Front Office Department in order to ensure the highest standards of service,

ESSENTIAL DUTIES

* Communicate effectively both orally and in writing to provide clear direction to staff
* Observe performance and encourage improvement
* Interview, select, trains, supervises, evaluated, counsels, and administers disciplinary procedures for front office staff
* Monitor lobby traffic and makes staffing adjustments as required
* Reviews VIP reservations and ensures proper handling of VIP’s and groups, administers amenity orders, and resumes for incoming guests
* Monitors special reservation requests handling and oversees rate changes on in-house guests
* Computes daily payroll, schedules, and other reports
* Analyzes data and makes decisions based on prior experiences and knowledge of circumstances to ensure staffing levels are applicable to the occupancy of the hotel
* Manages front office staff, resolves guest concerns, and implements resolution by using discretion and judgment
* Frequently serves in role as Manager On Duty
* Fields guest complaints, conducting a thorough research to develop the most effective solutions and negotiate results
* Listen and extend assistance in order to resolve problems such as price conflicts, insufficient heating or air conditioning
* Remain calm and alert especially during emergency situations and heavy hotel activity
* Plans and implements detailed steps by using experienced judgment and discretion
* Regularly review Front Office S.A.L.T scores to maximize rooms’ revenue
* Facilitate departmental meetings

GENERAL DUTIES

* Know your schedule work and follow it accordingly
* Work in a cooperative and friendly manner with fellow employees
* Maintain professional attire and personal hygiene
* Maintain a clean, neat and orderly work area
* Perform your job according to standard operating procedures
* Read, understand and follow all policies, procedures and practices as stated in the Employee Handbook
* Implement management company and hotel’s safety and emergency policies and procedures (i.e. evacuation, first aid, etc) to include removing all safety hazards, following company’s OSHA program, safe lifting techniques
* Utilize protective equipment, when applicable
* Promptly report substandard ( unsafe ) conditions to Supervisor
* Promptly report accidents, injuries, property damage or loss to Supervisor
* Keeps accurate communication flowing freely among all hotel departments
* Inform management promptly of any work-related problems or guest complaints
* Practice "CARE hospitality" and provide guest satisfaction
* Promote the hotel through goodwill, courtesy and a positive attitude
* Attend all schedule training classes and meetings
* Continue to learn and grow in your position
* Perform any reasonable request as assigned or directed by management
* Provide for a safe work environment by following all safety and security procedures and rules
* Assist person(s) with a disability
* Comply with all applicable federal, state and local laws ordinances as they apply to the hotel, guest and employees
* Respond properly to irritated or angry guests

SUPERVISORY RESPONSIBILITIES

* Supervise; the PBX, Front Office and Hilton Hhonors department
* Oversees the Front Services (Vendor) and business center
* Responsibilities will include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems

 

Experience and Skills:

QUALIFICATIONS/SKILLS

* Must be flexible enough to work any shifts including evenings, weekends and holidays
* Ability to effectively deal with internal and external customers, some whom will require high levels of patience, tact and diplomacy to defuse anger, collect and analyze accurate information and resolve conflicts

EDUCATION AND/OR EXPERIENCE

* A minimum of 4 year degree from an accredited university in Business Administration, Hospitality Management or related major or 4 years experience as a Director of Front Office or Front Office Manager or a combination of both experience and education

LANGUAGE SKILLS

* Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedures
* Ability to write routine reports and correspondence
* Ability to speak effectively before groups of customers or employees of the organization

MATHEMATICAL SKILLS

* Excellent mathematical comprehension to understand and interpret numbers as they apply to operations in hotels
* Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, and volume

REASONING ABILITY

* Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists
* Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form

PHYSICAL DEMANDS

* The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job
* Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions
* While performing the duties of this job, the employee is regularly required to talk or hear
* The employee frequently is required to stand; walk; sit; and use hands to finger; handle, or feel
* The employee is occasionally required to reach with hands and arms
* The employee must occasionally lift and/or move up to 25 pounds
* Specific vision abilities required by this job include ability to adjust focus

 

Benefits

401k Plan

Life Insurance

Medical Insurance 

Dental Insurance 

 Flexible Spending Accounts - Medical and Dependent 

 Vision Insurance

Vacation:

1 year – 5 days

2 – 4 years – 10 days

5+ years – 15 days

 Personal Leave - Three days per year

 Bereavement Leave

Holidays 

Free Parking

  Associate Discount Program