Executive Meeting Manager - Crowne Plaza Atlanta Midtown - Atlanta, GA

    • Job Tracking ID: 512688-603367
    • Job Location: Atlanta, GA
    • Job Level: Any
    • Level of Education: Any
    • Job Type: Full-Time/Regular
    • Date Updated: January 03, 2018
    • Years of Experience: Any
    • Starting Date: ASAP
    • Hotel: Crowne Plaza Atlanta Midtown
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Job Description:

Purpose of the Position: Primary function is to be able to effectively solicit group business that enables the hotel to meet and/or exceed revenue goals in rooms (10-50) and food and beverage.

ESSENTIAL DUTIES

  • Soliciting new and existing accounts to meet/exceed revenue goals through telephone solicitation, outside sales calls, site inspections and written communication
  • Prepare correspondence to customers, internal booking reports and file maintenance
  • Participate in daily Stand-up meeting, pre-convention meetings, training and other sales-related meetings as required
  • Attend trade shows, community events and industry meetings
  • Develop/maintain knowledge of market trends, competition and customers
  • Conduct a successful, aggressive solicitation process involving outside sales calls, inside appointments, telephone calls, direct mail, etc. Responsible for maintaining a sales quota as assigned by DOSM

GENERAL DUTIES

  • Know your schedule work and follow it accordingly
  • Work in a cooperative and friendly manner with fellow employees
  • Maintain professional attire and personal hygiene
  • Maintain a clean, neat and orderly work area
  • Perform your job according to standard operating procedures
  • Read, understand and follow all policies, procedures and practices as stated in the Employee Handbook
  • Implement management company and hotel’s safety and emergency policies and procedures (i.e. evacuation, first aid, etc) to include removing all safety hazards, following company’s OSHA program, safe lifting techniques
  • Utilize protective equipment, when applicable
  • Promptly report substandard ( unsafe ) conditions to Supervisor
  • Promptly report accidents, injuries, property damage or loss to Supervisor
  • Keeps accurate communication flowing freely among all hotel departments
  • Inform management promptly of any work-related problems or guest complaints
  • Practice "CARE hospitality" and provide guest satisfaction
  • Promote the hotel through goodwill, courtesy and a positive attitude
  • Attend all schedule training classes and meetings
  • Continue to learn and grow in your position
  • Perform any reasonable request as assigned or directed by management
  • Provide for a safe work environment by following all safety and security procedures and rules
  • Assist person(s) with a disability
  • Comply with all applicable federal, state and local laws ordinances as they apply to the hotel, guest and employees
  • Respond properly to irritated or angry guests

Experience and Skills:

QUALIFICATIONS/SKILLS

  • Computer skills, including, but not limited to, accounting programs, Microsoft Word, Excel and Delphi & Outlook
  • Must be flexible enough to work any shifts including evenings, weekends and holidays

EDUCATION AND/OR EXPERIENCE

  • High school diploma or equivalent
  • A minimum of 2 years experience in the sales and marketing, guest services, front desk, or related professional area or a 2-year degree from an accredited university in Business Administration, Marketing, Hotel and Restaurant Management, or related major; no work experience required

LANGUAGE SKILLS

  • Good written and verbal communication skills.

MATHEMATICAL SKILLS

  • Math skills, as well as budgetary analysis capabilities required

REASONING ABILITY

  • Able to communicate accurately and effectively in verbal and written form with guests and employees so as to respond accurately and completely to people to give directions, instructions, information, answer questions and provide service as required.

PHYSICAL DEMANDS

  • Lift approximately ten (10) pounds
  • Sit, stand or walk for varying lengths of time, sometimes for prolonged periods

WORK ENVIRONMENT

  • The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job
  • Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions