Banquet Server On-Call Doubletree Orlando

    • Job Tracking ID: 512688-595449
    • Job Location: Orlando, FL
    • Job Level: Any
    • Level of Education: Any
    • Job Type: Seasonal
    • Date Updated: October 20, 2017
    • Years of Experience: Any
    • Starting Date: ASAP
    • Hotel: DoubleTree by Hilton Orlando at SeaWorld
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Job Description:

Job Title:Banquet Server On-Call

Job Code: 2103

Department:Banquet

Reports To:Banquet Captain and Director of Banquets

FLSA Designation: Nonexempt

Purpose of the Position:Responsible for efficiently serving food and beverage in warm, cordial, courteous and professional manner at assigned banquet functions.

ESSENTIAL DUTIES

  • Check in with the Banquet Manager/ Captain to see what party he/she is assigned to
  • Review BEO’s for menu details, special instructions, etc. Ensure room set up and equipment is there as required. Allow for preparation for the function; plate setting, condiments, beverage, etc.
  • Assist the se up staff in table set up, buffet set up, bar set up, etc.
  • Check quality and presentation of food serving
  • Prepare and serve beverage for the function
  • Double check tables in station to ensure set up and immediately make any necessary corrections
  • Maintain an 'open communication' with the Kitchen staff, letting them know immediately of any changes
  • Serve the guests in a warm, cordial, courteous, and professional and efficiently manner. Promptly and courteous follow up on any reasonable requests while using proper serving techniques
  • Promptly and quietly remove dirty dishes from the tables as guests finish their meal or course
  • Load all dirty from the banquet function on a cart and breakdown at the dish line
  • Efficiently complete all side work lists before leaving, approximately 30 minutes
  • Clean up after the function; mop, clean dishes from table, put everything away, approximately 30 minutes
  • Check in with the Banquet Manager/ Captain to see what Function he/she is assigned to
  • Review BEO’s for menu details, special instructions, etc. Ensure room set up and equipment is there as required. Allow for preparation for the function; plate setting, condiments, beverage, etc.
  • Assist the set up staff in table set up
  • Check quality and presentation of food serving
  • Prepare and serve beverage for the function
  • Double check tables in station to ensure set up and immediately make any necessary corrections
  • Maintain an 'open communication' with the Kitchen staff, letting them know immediately of any changes
  • Serve the guests in a warm, cordial, courteous, and professional and efficiently manner. Promptly and quietly remove dirty dishes from the tray jacks and tables.
  • Efficiently complete all side-work lists before leaving, approximately 30 minutes
  • Clean up after the function; mop, clean dishes from table, put everything away, approximately 30 minutes
  • Continue to learn and grow in your position

GENERAL DUTIES

  • Know your work schedule and follow with reliability
  • Work in a cooperative and friendly manner with fellow employees
  • Maintain professional attire and personal hygiene
  • Maintain clean, neat and orderly work area
  • Perform your job according to standard operating procedures
  • Read, understand and follow all policies, procedures and practices as stated in the employee handbook
  • Implement management company and hotel’s safety and emergency policies and procedures (i.e. evacuation, first aid, etc) to include remove all safety hazards, following company’s OSHA Hazcom program, safe lifting techniques
  • Utilize protective equipment, when applicable
  • Promptly report substandard (unsafe) conditions to supervisor
  • Promptly reports accidents, injuries, property damage or loss to supervisor
  • Keep accurate communication flowing freely among all hotel departments
  • Inform management promptly of any work-related problems or guest complaints
  • Practice 'CARE Hospitality' and provide guest satisfaction
  • Promote the hotel through goodwill, courtesy and positive attitude
  • Attend all scheduled training, classes and meetings
  • Train other employees as directed by management
  • Perform any reasonable request as assigned or directed by management
  • Provide for a safe work environment by following all safety and security procedures and rules
  • Arrange for reasonable accommodations for person(s) with disabilities
  • Assist person(s) with a disability
  • Comply with all applicable federal, state and local laws and ordinances as they apply to the hotel, quest and employees

SUPERVISORY RESPONSIBILITIES

  • None

QUALIFICATIONS/SKILLS

  • Must be flexible enough to work any shifts including evenings, weekends and holidays

EDUCATION AND/OR EXPERIENCE

  • High School Diploma or equivalent required
  • A minimum of 2 to 3 years experience as a Banquet Server in a hotel or resort of similar size required

LANGUAGE SKILLS

  • Ability to read and interpret documents such as BEO’s, Training Manuals.
  • Ability to write routine reports
  • Ability to speak effectively with groups, customers or employees of the organization

MATHEMATICAL SKILLS

  • Ability to calculate figures and amounts such as discounts, interest, proportions and volume.

REASONING ABILITY

  • Ability to solve practical problems and deal with a variety of Guests situations
  • Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form

PHYSICAL DEMANDS

  • Lifting 50 lbs. Maximum with frequent lifting and/or carrying objects
  • Requires walking or standing to a significant degree

WORK ENVIRONMENT

  • The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job

 

Experience and Skills:

Type or Copy/Paste Requirements here

Benefits

We are a drug-free work place. 

FREE Lunch, FREE Parking! 

EOE/AA